Dispute Resolution

Navigating the complexity of DRP and transforming it into an opportunity for improvement.

Dispute Resolution

Dispute resolution is a critical element in any contract management process. Even the most carefully crafted and meticulously managed contracts can run into disagreements or misunderstandings between the involved parties. That’s where P2G Contract Support LLP comes in. As a leader in the realm of PFI contract management, we understand the importance of prompt and effective dispute resolution to maintain the harmony of public-private partnerships and to ensure the successful execution of contracts.

At P2G, our approach to dispute resolution is twofold. We first emphasize preventative measures by facilitating open lines of communication, fostering mutual understanding, and promoting active collaboration between parties. Our team works closely with our clients to understand their needs and concerns and to translate these insights into the contracts. By ensuring that both public and private sector parties fully comprehend their obligations and the expectations set within the contract, we can often mitigate potential disputes before they arise.

However, in situations where disputes are unavoidable, we advocate for collaborative problem-solving to foster positive outcomes. This collaborative approach requires skilled mediation, negotiation, and in-depth understanding of the contract specifics – strengths that the P2G team brings to the table. We support our clients in these situations by guiding the process, helping to articulate concerns, negotiate terms, and ultimately reach a resolution that serves the interests of all parties involved.

Formal Dispute Resolution Procedures within PFI contracts may also become necessary in certain situations. When the dispute escalates to this level, we navigate these procedures on behalf of our clients. Our team is well-versed in industry best practices and regulatory requirements. We guide our clients through each step of the process, ensuring they understand their rights, responsibilities, and options at each juncture. This involves conducting a thorough review of the issues at hand, assessing the potential legal and financial implications, and developing a strategic approach to navigate the formal proceedings.

We believe that effective dispute resolution involves more than just addressing the issue at hand. It’s also an opportunity to learn, evolve, and strengthen the contractual relationship. That’s why, after each dispute resolution process, we work with our clients and their partners to review the situation and to develop strategies to prevent similar disputes in the future. This may involve adjusting contract terms, improving communication protocols, or providing additional training or support.

In summary, our approach to dispute resolution at P2G is comprehensive, proactive, and rooted in collaboration. We serve as a trusted partner to our clients throughout the dispute resolution process, providing expert guidance, tailored solutions, and unwavering support. By taking on this role, we relieve our clients of the burden and stress of dispute resolution, allowing them to focus on their core functions and objectives. Ultimately, our goal is to foster a harmonious, successful, and beneficial partnership between the public and private sectors in every PFI contract we manage.

Why the dispute resolution process isn’t a bad thing

Parties often aim to avoid formal dispute resolution due to perceived adversarial nature, cost, and time. However, it’s a standard, impartial process in contractual relationships and can effectively resolve conflicts. It ensures fairness, upholds contractual terms, and helps clarify responsibilities. P2G supports clients throughout this process, navigating the complexity, reducing stress, and transforming it into an opportunity for learning and improvement. We make formal dispute resolution less daunting, fostering stronger and more successful partnerships.


Dispute Resolution in PFI contracts is a structured process to handle disagreements between the public and private parties. Depending on the nature of the dispute, the process can involve negotiation, mediation, adjudication, arbitration, or litigation, aiming to find a mutually agreeable solution and ensure the contract continues to function effectively.

Contract changes may be needed in response to changes in circumstances, legislation, project scope, or to correct any errors or omissions in the original contract. They can include variations in works or services, contract de-scoping, restructuring, or termination, requiring careful navigation to ensure both parties’ interests are considered.

P2G advocates for collaborative problem-solving as the first step to dispute resolution. If issues remain unresolved, more formal methods may be invoked as outlined in the contract, including mediation, adjudication, arbitration, or ultimately, litigation.

P2G’s experienced team facilitates negotiation and collaboration between parties, working towards mutually beneficial solutions. If necessary, we can guide the public sector through formal Dispute Resolution Procedures, achieving successful outcomes through commercial settlements or adjudications.

P2G supports public sector authorities through the process of contract change, ensuring fair and smooth transitions. We offer expertise in evaluating and implementing variations, de-scoping, restructuring, termination evaluations, and refinancing, while safeguarding the public sector’s interests

Contact us

If you would like to find out more about P2G or the services we offer please complete the form provided.

Contact Us

Download the PFI Helpdesk App